Taxi Complaint Report

Our Ref: CTPL/12/200517368 WITHOUT PREJUDICE Dear Ms Erin I refer to your report lodged against the said driver on November 11 and wish to extend sincere apologies for the unpleasant incident. Comfort takes a serious view on complaints lodged against our drivers. We will not hesitate to discipline errant drivers with proven service lapses. We have looked the matter. The said driver was warned on this incident and firmly reminded to deliver the service standards as set out by Comfort. Your complaint has been filed in his service record and we will monitor his performance. Thank you for your feedback. We will continue to reinforce our service enforcement, communication and training efforts to push up service levels by Comfort drivers. Yours sincerely Karen Lim Customer Service Officer Customer Service Department Comfort Transportation Pte Ltd ************************************************************** Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of ComfortDelGro Group of Companies (including its associated companies) shall be understood as neither given nor endorsed by it. Comfort Transportation Pte Ltd Registration No. 199303821R Yellow-Top Cab Pte Ltd Registration No. 199601557N Wahaa.... let u die .. Die faster... hmmmmmmmm... angry...